Terms of service

The platform is operated by Proximus NV/SA, Boulevard du Roi Albert II 27, 1030 Brussels (BE 0202.239.951) — see the legal information. By accessing the public pages or signing in to a workspace, you agree to these terms. If you use the platform on behalf of an organisation, you confirm you are authorised to bind it.

Proximus NXT is a B2B platform for BusinessTV / Digital Media — quoting, documentation, channel management, customer portal and related workspaces for staff, partner and reseller users. We may update, add or remove features over time. Public marketing pages are provided for information only.

Workspace access is reserved to authorised account holders and is provisioned by your organisation or by Proximus. You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly of any unauthorised use. We may verify identity and apply multi-factor authentication.

You agree not to:

• access the platform without authorisation, or attempt to circumvent security, authentication or tenant isolation;
• scrape, crawl, or extract data at scale, or probe/scan the platform except under an authorised security test;
• interfere with or disrupt the service, upload malware, or overload the infrastructure;
• use the platform unlawfully, infringe third-party rights, or misrepresent your identity or affiliation.

You retain ownership of the data and content you provide. You grant Proximus the rights needed to host and process it to provide the service (see the privacy policy and the data processing agreement). You are responsible for the lawfulness and accuracy of the content you submit and for having any consents required from the individuals it concerns.

Fees, billing and payment terms (if any) are set out in your signed agreement or order form, not on this page. The public pages are free to view.

The platform, its software, design and the "Proximus NXT", "Nova", "Luna" and "Terra" marks are owned by Proximus NV/SA or its licensors and used under the Proximus brand (see the legal information). No rights are granted except the right to use the service per your agreement.

How we handle personal data is described in the privacy policy. Where Proximus processes personal data on your behalf as a processor, the data processing agreement applies.

Each party protects the other’s non-public information disclosed through the platform and uses it only to perform under these terms and the applicable agreement. Detailed confidentiality obligations are set out in the signed agreement.

We provide the platform with reasonable skill and care. Except as expressly stated in your signed agreement, the public pages and platform are provided "as is" without further warranty, to the extent permitted by law. Service-level commitments, if any, are those in your signed agreement.

To the extent permitted by law, Proximus is not liable for indirect or consequential damage arising from use of the public pages. Liability in respect of the contracted service is governed by, and limited as set out in, the signed agreement. Nothing here excludes liability that cannot be excluded under Belgian law.

We may suspend or restrict access to protect the platform or its users (e.g. on a security threat, misuse, or non-payment under the agreement). Termination of the commercial relationship follows the signed agreement; on termination, account data is handled per the retention schedule in the privacy policy.

We may update these terms as the platform evolves; material changes will be dated and surfaced on this page. Continued use after a change means you accept the updated terms.

These terms are governed by Belgian law. Disputes relating to the public pages fall within the exclusive jurisdiction of the courts of Brussels, without prejudice to mandatory consumer-protection rules. Disputes relating to the contracted service follow the dispute-resolution clause of the signed agreement.

Questions about these terms? Use our contact form.